FAQs on SAP Enterprise Portal - 6 (Knowledge Management)

Q) How is SAP NetWeaver Knowledge Management integrated into the SAP Enterprise Portal?

Technically speaking, the SAP NetWeaver Knowledge Management (KM) services are installed by a separate choice in the installer, but then run on the same server(s) as the SAP Enterprise Portal (EP). KM relies on some services of SAP EP as e.g. the user management. Only the Search and Classification Engine (TREX) should run on a separate server.

From a user's and/or content manager's perspective, the KM functionalities are accessed through delivered standard iViews, the default search field in the portal header, etc. The user interfaces to KM are highly configurable and can thus be adjusted to almost any desired navigation strategy and/or corporate design.

Q) How much does SAP NetWeaver Knowledge Management cost?

SAP NetWeaver Knowledge Management is included in the SAP NetWeaver license and was previously included in the SAP Enterprise Portal license. Nevertheless, please consult your SAP sales contact to identify special cases such as e.g. external facing portals.

Q) Can SAP NetWeaver Knowledge Management integrate other systems?

SAP NetWeaver Knowledge Management has an open framework to allow access to additional document storage strategies. These "repositories" are connected into the framework by so called "repository managers". SAP delivers some of these "repository managers"; Of course the integration of 3rd party repositories is an option only and not a mandatory approach. SAP NetWeaver Knowledge Management does also provide its own storage solution.

Q) Which sources can Search and Classification (TREX) index and search?

Search and Classification (TREX) within SAP NetWeaver Knowledge Management can index and search any document that is connected into the repository framework (see above). Future developments will add business objects and additional repositories to the search scope.

Q) What is the difference between SAP NetWeaver Knowledge Management and the SAP Knowledge Warehouse (KW)?

The SAP KW is specialized in managing SAP-related training and documentation in an R/3 environment.

SAP NetWeaver Knowledge Management is specialized in collaboratively managing information and documents in disparate repositories within an organization via the SAP Enterprise Portal.